Frequently Asked Questions

Do you shoot with two photographers?

Yes, this will vary on the package chosen, our Premium Wedding Combo can have up to four people. 


Do you supply hi-res digital images? 

Yes, you will receive all images taken on the day, however, our editing team does filter through the unnecessary images, e.g., eyes closed etc. 


How many images will I receive?

As guide we say around 150/200 per hour, So with our 10 hour package you will receive approx. 1500/2000 edited images.


Do you shoot destination weddings?

Absolutely, we love destination weddings! We have a extensive list of Countries we have been to. Please send us through all the necessary information and we will get back to you ASAP.


How do I enquire about a quotation and/or availability?

Please fill out our enquiry form via the link below, alternatively it can be found through the contact us tab. 


How much is the deposit?

We require a 30% deposit to secure your wedding date. The remaining amount is due one month prior to your wedding. 


Is the deposit refundable?

Unfortunately, as this locks out the date for any other potential clients, the deposit is non refundable. More information is provided on the contact which each client will recieve. 


How long will it take us to receive our photos/video?

Generally this process takes between 6-8 weeks, including postage, if necessary. 


How long is the 'long version' of the video?

As your long version will include the full ceremony and all speeches, each video will vary, however, generally they will be 1-3 hours.


How long is the 'highlights video'?

Your highlights video will vary between 5-7 minutes


Do we get to pick the songs for our highlight video?

You are more than welcome to choose your songs, however, due to copyright laws, not all commercial music can be used, as facebook and youtube etc will block them, Please view the songs available on the following two websites. We are more than happy to choose these for you if you are comfortable with this. 

https://www.songfreedom.com or https://www.musicbed.com


Do our client provide meals for our staff? 

For all of our 10 hour packages we do require meals, This can just be a main (it does mean working it into the planning for there to be a break while we are doing this as often they put us in a different room so if you start some speeches while we are out of the room we will miss it and nobody wants that :(


Can you cover both the bride and Groom getting ready at the same time with photo & video?

Yes,It will depend on your location & you will need to get the premium package for this but we do have options for a 4 staff team so Bride & Groom both get 1 Photographer & 1 Videographer.


Can we get a multi-day package for the lead up to the wedding? 

Yes we can tailor a package to suit anybodies needs. Sometimes this includes the brides visit to the Dress shop, The Groom and the boys playing golf etc, The couples lead up to the wedding with interviews etc. 


Can I give J'adore photos or videos that I like and work towards something similar?

Yes, We love it when you give us your inspiration, The more we learn about what you want to easier it i for us to deliver, We want to tell your story the way you want it to be told. 


I really LOVE my photo’s how best can I express my happiness?

We love your testimonials, recommendations, Google reviews and facebook page “likes” and reviews are great and we appreciate them all Please take the time to show your support, I will be happy dancing, clapping my hands and trying to type a reply to you all at the same time!




How do you feel about pintrest ideas and shot list ideas ?

We love them, Jessica is your pintrerest queen and loves seeing your inspiration and poses we can recreate heaps of your favourite pintrest pics but we also have quite a few of our own up our sleeves,            Who knows your pictured could be the new inspiration for someone else's pintrest wedding.


What's the best time of day to schedule our bridal party photos.

Typically, a couple hours or an hour before sunset is ideal for great light and great light = great images, However we can work with any time of day so don't stress too much about it


Do you have backup equipment?

On your wedding day we will have a minimum of 3 cameras, several lens', and a multitude of batteries.  Your digital images will also be kept in as many as 3 storage backups following the wedding.


Do you sell albums?

We sure do !!! After many years of trying different companies to supply our Wedding Albums, We have finally found the ONE!! We absolutely love these albums  For a limited time you can purchase a album prior to you wedding for just $600. If you decide to wait till after the wedding will cost you $1000. We have been asked what the process is for putting a album together so here is a basic guide. Within a few weeks of your wedding day, we present to you a digital version of your album with basic editing. From there we can make adjustments add pages etc, This is generally better if you can come into the studio but can also be done online. From there your edits are completed and design sent of to Italy!!


Why Should i get an album

Digital files are great, but we have no idea where they will be in 10 years! I still love looking at the photos form my grandparents and parents wedding. Having a physical reminder of your wedding day for you, your kids, and your grandkids is priceless. I offer several albums in a range of Colours/sizes/prices for you to choose from. We put together a custom design for your album as well as work hand in hand with you to make it perfect through an album design meeting at my studio. We would love to have you into the studio where we can have your pre designed album up on our big screen and re life your big day all over again. 


Do you take family photos at weddings?

Most definitely! This nearly always happens after your ceremony. Included in your contract and forms is a list of family and group photographs that I ask you to complete. This gives me the chance to run through the list quickly. I do suggest that you try and keep groupings to essentials though because of time restraints on the day. I also like to make these images as quick and painless as possible so your guests can leave and enjoy themselves. If we simply run out of time, I will always take any missed family shots at your reception.


Do I get all of the images from my wedding day?

No. I always cull images that are repetitive duplicates, shots where eyes are closed and shots where we are testing the lighting etc. The remaining images are then edited and polished to perfection. 


When do I get to see my photos from my wedding day?

After I finish photographing your wedding, I come home and back up your images. I then post a sneak preview up on facebook as soon as possible for you and your family and friends to see. This has become very popular over the years – something my clients always look forward to. I then have your images edited and sent off to you within 6-8 weeks depending on if you have a video to go with your photos  (often much sooner but we like to say this just to be safe). We also go through and select our favourites that tell the story of your day and write a blog write up which will be on our website and we often post the link to facebook that you can show to all your family and friends. Please note if you have any problems